Our Response Centre is located in Holywood, Co. Down and is staffed by a team of highly-skilled call advisors. When you activate your device, you will be connected immediately to an advisor who will provide you with support and reassurance for as long as you need it.
We are able to contact your nominated responders to advise them that you may be feeling unwell or require some assistance. In an emergency, we can contact your doctor or the emergency services. Your call will never go unanswered.
At Radius Connect 24 our team is committed to providing the highest standards of service and customer care. The team has a wide range of skills that support modern and innovative services to ensure our customers’ expectations are exceeded.
Meet Olive Farry, Connect24 Call Advisor. She has been with Radius Connect 24 since day 1.
I have been a call advisor for over 25 years. During this time I’ve watched the service grow and develop along with many changes in technology.
However, the ethos remains the same: always to respond to each caller as an individual – to assess each call and whatever help that may be required. We are there to help 24 hours a day. We’re there to alleviate our customers’ fears and provide support until help arrives.
Radius Connect24 gives great reassurance to both our clients and their families.
We are not a call centre we are a work family.
Radius Connect 24 are a Northern Ireland based not for profit organisation delivering telecare services to over 20,000 customers throughout Northern Ireland and the Republic of Ireland. We work hard at delivering technology enabled solutions to home care, promoting independent living.
Your health, safety and well-being are paramount.
Technology-enabled care services provided by Radius Connect 24 allow people to live longer in their own homes; we give customers and their families’ peace-of-mind. We reduce the number of hospital admissions. Our service results in speedier discharges when people are admitted to hospital.
As a leading provider of technology enabled care and support services throughout Ireland, we strive to deliver an exceptional service beyond the expectations of our customers.
We are a values-driven organisation that strives for excellence. We are accredited to the Technology Services Association’s Quality Standards Framework, which provides quality assurance in technology enabled care.
We’ll never tie you into a minimum-term contract. You rent your equipment month by month.
If your equipment is not working correctly we will come and fix it for free. A replacement pendant can be supplied at a small additional cost.
You can help us raise awareness of our Personal Alarm Service by downloading and passing our leaflet to someone you care about.Download Now
Radius Connect 24 personal alarm service in Ireland & Northern Ireland is rated Excellent by our customers.
As a leading provider of technology-enabled care and support service in Ireland, we strive to deliver an exceptional service beyond the expectations of our customers.
We decided to use radius as a piece of mind for 'Nan' it was so simple to order install and Roma couldn't do enough to help us! Excellent Professional Caring staff Thank you
Great customer care. Excellent rates. Easy set up by technician. Peace of mind. Highly recommend.
Highly recommend Radius Connect24. All my contact was done via email and all emails dealt with very swiftly. Good to know my elderly mum has now her wrist pendant and help is at hand if need be.
It's really useful because if something goes wrong and I'm unconscious and can't answer the call then my daughter will be alerted asap.
Dad loves that it's my own voice and not some random persons + it's great that you can trial it for free to understand if it's something which would be useful
These calls has given me the confidence to stay home with the knowledge that help is at hand if needed. It's helped take away the fear of living alone which can sometimes be a lot.
It means everything to her and it provides her with the reassurance that if anything goes wrong she can press the button and someone will be on hand to answer her call 24 hours a day 365 days a year.view case study
I have only this week registered with Radius and have never had to use it. My son did the installation and said it was very simple. We did the test check and everything was approved. The lady we dealt with was very helpful.
It's reassuring for my wife as she hears my own voice voice on the calls. We use it for check-ins when I'm not there & medication reminders every day. Received great help/customer service from the Familycall team.
Took less that 2 mins to get set-up and love that I get a notification everyday so I know mum's okay - Peace of mind when shes on on her own.
"Their personal alarm system is a super concept giving great peace of mind to all involved with its use. The watch is simple and user friendly and easy to wear making it ideal for customers like my dad who is struggling with Alzheimer’s disease. I cannot praise the backup team enough who have been very efficient and ever helpful, caring, understanding and supportive whenever I have had need to contact them. Thank you. Would definitely recommend if you or a family member needed this comfort knowing it’s there all the time."view case study