Service agreement

What information do we collect?

  • Provide a personal alarm connected to our 24hr Radius Connect 24 Response Centre
  • Provide immediate reassurance and arrange to make a call on your behalf to ensure one of your nominated family members or neighbours responds if you need further help. In the event of an accident or injury or you need emergency help we will contact emergency services on your behalf and stay on the line with you until help arrives
  • Contact you approximately on a 12 monthly basis, or as required, to test and check your equipment and ensure accuracy of your personal details and service requirements
  • Make arrangements to respond to any fault reported concerning the alarm unit provided
  • In the rare event of us needing to suspend or vary the service, we will contact you prior to such action being taken. Occasionally, we may have to make changes to this agreement to improve our service to you. We will Record all calls to the Radius Connect 24 Response Centre. All data will be held and processed in accordance with the Data Protection Act 2018.

What information do we collect?

  • Enter into a minimum three month service contract with Radius Connect 24, excluding the seven day cooling off period
  • Test the pendant/emergency button on a monthly basis and inform Radius Connect 24 of any changes in my details or contacts
  • To take reasonable care of the personal alarm as this remains the property of Radius Connect 24
  • Agree to payments for provision of service as per the individual payment plan
  • Inform Radius Connect 24 of my intention to have the service terminated by pressing my emergency button or by phoning 028 9039 7103 (NI) or 01 670 4114 (ROI)
  • Return the personal alarm to Radius Connect 24 on termination of the service
  • To appoint as my representative to safeguard my interests and act on my behalf (if applicable).

Radius Connect 24 is not responsible for faults beyond our control, such as with telephone line or mobile network issues or electricity supply.

A seven day cooling off period exists. Should you be dissatisfied with the service, or equipment provided, you may cancel the service without penalty within seven calendar days from the date of connection to our Radius Connect 24 Response Centre.

Registered Office: Cameron House, 3 Redburn Square, Holywood, BT18 9HZ

Regional Office: Suite E, Ashtown Business Centre, Navan Road, Dublin, D15 K6WR